Tecevo Pty Limited T/A Evo Technology Solutions

Last updated: 24 November 2025

Tecevo Pty Limited trading as Evo Technology Solutions (“Evo Technology Solutions”, “we”, “us”,“our”) is committed to protecting your privacy and handling Personal Information in a responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Information, and how you can access or correct your information.

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1. What is Personal Information?

“Personal Information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include your name, email address, phone number, or other contact details.

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2. Our role when we provide services to customers

Evo Technology Solutions provides software development and hosting services to customers. In many cases, we handle Personal Information on behalf of our customers as part of operating the services we build or host for them.

In those situations:

• our customers decide what information is collected and how it is used;

• our customers’ privacy policies apply to end-users of their services; and

• Evo Technology Solutions only uses that Personal Information to provide, maintain, and support the relevant service.

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3. Why we collect Personal Information

We collect Personal Information for the primary purpose of providing our services to you or to our customers, including operating software we develop and host on their behalf.

We may also use contact details (for example, email addresses of customers or newsletter subscribers) to send product updates or service information. You can opt out of these communications at any time by using the unsubscribe link in the message or by contacting us in writing.

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4. What information we collect

Depending on how you interact with us, we may collect:

• your name and contact details;

• your organisation and role;

• communications you send to us (e.g., support requests);

• information you provide when subscribing to updates; and

• technical information about your use of our website (see Section 6).

For services we host on behalf of customers, the specific Personal Information collected is determined by the customer’s service and privacy policy.

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5. How we collect Personal Information

We collect Personal Information in a few ways:

• directly from you when you contact us via our website, email, or phone;

• when you subscribe to product or service updates;

• from our customers where needed to provide support or operate their hosted services; and

• automatically through our website, which is hosted by Squarespace.

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6. Website cookies and analytics

Our website is hosted by Squarespace and may use cookies and similar technologies to operate effectively and improve user experience.

We may also use Google Analytics (or similar services) to understand how visitors use our site and to improve our services. These tools may collect information such as browser type, device type, pages visited, and time spent on pages.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

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7. Disclosure of Personal Information

We may disclose Personal Information to:

• our customers (who control end-user data in the services we host);

• service providers who help us operate our business and websites (for example Squarespace, cloud hosting, storage, email, and analytics providers such as Google Analytics);

• professional advisers where necessary (e.g., accountants, legal advisers); and

• law enforcement agencies or regulators where required or authorised by law.

We do not sell or rent Personal Information.

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8. Overseas disclosure

Some of our service providers may store or process Personal Information outside Australia (for example, Squarespace and Google Analytics). Where this occurs, we take reasonable steps to ensure those providers protect Personal Information appropriately.

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9. Security of Personal Information

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures we use include access controls, multi-factor authentication on key systems, secure cloud hosting, and encrypted connections (HTTPS) for web services.

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10. Data retention

We retain Personal Information only for as long as needed to provide the relevant service or as required by law.

For customer-hosted systems, end-user Personal Information is retained for the duration of the customer contract and deleted or returned according to the customer’s instructions and agreed retention terms. Backups are retained only for the period required for operational reliability and are then removed through normal backup ageing.

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11. Accessing and correcting your Personal Information

You may request access to, or correction of, Personal Information we hold about you by contacting us using the details below.

If the information relates to a customer system that Evo Technology Solutions hosts, requests should first be made to that customer, who controls the data. Evo Technology Solutions will assist our customers to respond to such requests where required.

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12. Complaints

If you have a complaint about how we have handled your Personal Information, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

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14. Contact us

Tecevo Pty Limited T/A Evo Technology Solutions
Address: Unit 5, 5 Nevin Close
Gateshead NSW 2290
Email: info@tecevo.com
Phone: +61 (0) 249 438 438